We do operate by appointments. Appointment scheduling is computerized which allows us to efficiently make appointments for you and your pet. Our receptionists and team always attempt to accommodate your requests to the best of our ability. Emergencies are accepted anytime our clinic is open. If you feel you have an emergency with your pet, please call us or come to the hospital immediately. If possible, it is best to call before coming in so that a staff member can advise you on your particular emergency.
What to bring to your appointment?
If your family is new to Scott Mill Animal Hospital, please bring any medical history you have for your pet, including records of their last set of vaccinations. If you do not have copies of your pet’s records, let us know and we will help you obtain any information we may need to continue his or her care.
Please bring any medications that you are presently giving your pet, especially those requiring refills that may have been previously prescribed at another veterinary hospital.
New Client Information Sheet
You may wish to have the Client Information Sheet filled out in advance. It can be accessed HERE.
How to make your pet’s doctor visit as stress free as possible?
All dogs should be on a controlled leash at all times. If using a flexi-lead, please maintain control of your pet and keep him or her close to you as to respect the personal space of the other patients in the waiting area.
Please have your cat in a carrier. We do not have an area specifically reserved for our kitty patients.
If your pet is coming in for a wellness visit, you can bring a fresh stool sample. If you are unable to bring one, we can always send a collection cup home for the sample to be dropped off at a later time. If you will not be able to comfortably collect a sample we can attempt to collect one during his or her appointment, however your pet would greatly appreciate it if you brought one in.
If you have difficulty getting your cat into a carrier please call us. We have several tips that may be of assistance to you.
Drop off Service
We understand that you have a busy schedule with work, school, and the kids. Here at Scott Mill we want to help! We have a drop off service which allows you to drop your pet off to be seen by the Veterinarian. Our goal is to keep you informed about your pet’s condition and may send home detail care instructions following there visit. This will allow us to work together to make the best informed decisions about your pet’s healthcare. Appointments are always encouraged.
Payment is expected when services are rendered. In order to focus on our patients’ needs, customer service, and minimizing costs, we do not bill.
We can provide estimates for all surgeries and hospitalizations. If you prefer an estimate, you are welcome to request one at any time for your expected charges.
We accept debit cards, credit cards (Visa, MasterCard, Discover, American Express), checks and cash. All cards must be signed by the owner of the card.